Get in Touch with MOCAP.IN
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FAQs
Q 1. How do I contact the Support Team?
Ans -: For support questions, mail us at -: support@mocap.in
Q 2. Privacy Policy
Ans -: Privacy Policy page link www.mocap.in/privacypolicy
Q 3. End User License Agreement
Ans-: License Agreement Policy and Terms and Conditions page link https://mocap.in/terms-and-conditions
Q 4. What is your refund policy?
Ans-: The Mocap.in service provides no refunds. Please double check your orders before finalizing purchase.
Q 5. What is the Pricing on Mocap.in?
Ans -: The price for all motion capture data is just $1.00. Membership plan base on mocap.in premium plans
Q 6. Is there any restrictions for Multiple Download?
Ans -: members can download all the motions library without any limitation.
Q 7. Why did I receive a failed authorization notification for my transaction?
Ans -: This usually happens when you choose to pay by PayPal, but you haven't logged into your PayPal account to complete the payment. Please log into your PayPal account and complete the payment. Then you will receive an order confirmation email and guidance on how to download your products.
Q 8. What does my order pending authorization mean? How long does a pending authorization usually take?
Ans-: Pending authorization usually means your payment is still being reviewed by PayPal, normally it'll take up to 2-3 days to process. Once the transaction is processed, you'll receive your confirmed order email.
Q 9. How to check Motion data Quality?
Ans-: can check data quality in Preview Motion page
Q 10. Can I sell rendered images and animation videos?
Ans -: You are authorized to sell render images and animation videos for commercial purpose as long as the purchased Content is part of a larger work that substantially changes the creation. However, you are not permitted to sell the creations in stock libraries/websites such as Shutterstock, Envato, or in a dynamic media library.
Q 11. Can I use Mocap.in Content in my app, game, or any online services?
Ans-: Mocap.in grants to you a Royalty-Free, non-exclusive, worldwide, limited commercial license to use the Content in accordance with terms of the applicable license
Q 12. How do I know if the Mocap.in motions are compatible with my platform?
Ans-: All Contents on Mocap.in are compatible with these following platforms: Unreal Engine, Unity3D, Maya, MotionBuilder, 3ds Max, Blender, Cinema 4D. You only need a one-time-purchase to access FBX files that are compatible with the above mentioned formats. After your purchase,
Q 13. Does the motion work with quadrupeds?
Ans-: All Mocap.in motions are designed to work with biped humanoid avatars. We do not recommend using these motions on quadruped.
Q 14. Where can I get step-by-step instructions on loading actors or retargeting motions for my 3D tools?
Ans -: You can find video tutorials and step-by-step instructions on our YouTube Channel MOCAP IN